From Crisis to Recovery: A Rocky River, Ohio Water Damage Restoration Case Study

9/19/2023 (Permalink)

SERVPRO is available around the clock to restore your space after a disaster occurs. Check out this Rocky River water damage restoration case study.

Back in August of 2022, the SERVPRO team was called to help with a water damage restoration project. It started with an unknown source of water in a Rocky River, Ohio home that affected a mostly finished basement. The damage was quite extensive, as it impacted the lower walls, fixtures, floors, and belongings of the home.

After the cleanup was complete, we thought it was beneficial to create this Rocky River water damage restoration case study so that readers could get a better understanding of how SERVPRO took the space from a state of crisis to a state of recovery.

Details About the Damage

When we spoke to the homeowner’s son, we learned that there was around a half an inch of standing water above the ceramic floors. We discovered the rest of the issues upon entering the home.

Here is what we learned about this Rocky River home:

• There was an organic odor present
  
  
• Mold had formed, measuring less than 10 square feet, and was seen most significantly under a floating floor in the laundry room
  
  
• The sump pump had questionable functionality
  
  
• Previous water damage had occurred (which is what helped us diagnose the problem accordingly)

With all of this information at our disposal, we were able to develop a plan for water damage restoration. In this photo, you can see the equipment we brought in to dry out the space after we cleared out the impacted flooring and drywall.

Our team also suggested that a plumber should inspect the area and diagnose any issues with mechanical systems to identify the source of water intrusion and avoid future issues.  

Developing an Appropriate Water Damage Repair Plan for This Rocky River, Ohio Home

Based on the damage, the basement of this Rocky River home was treated as a Category 3 (CAT3), which is a severe case that involves contaminated water. This means that the water can be harmful to humans and animals. The damage was also given a title of Class 2 with an estimated drying time of three days. We were glad to have the opportunity to step in and provide water damage restoration services, making this Rocky River home safe again.

We carefully treated the following areas to restore their functionality:

• Recreational room and its closet
• Hallway and area at the bottom of the stairs (including another closet)
• Bathroom
• Laundry room 

The team at SERVPRO used our water damage repair expertise to evaluate the scene and treat the issues accordingly. Several days of work included debris disposal, protective equipment usage, containment measures, the covering of surfaces, and air scrubber setup.

Additional Notes on This Rocky River Water Damage Restoration Project

SERVPRO always prioritizes team and home safety, and this is demonstrated through our processes, observations, and notes. Taking notes allows us to give the homeowners a full analysis of what we did and a basis for a plan moving forward.

Here are some key notes we collected during this Rocky River, Ohio water damage restoration:

• The homeowner and the investigator suspect a foundation issue, with signs of moisture in the crawlspace. The investigator made cuts to access areas, removed walls, and found mold behind them. Actions were taken to mitigate the issue.
  
  
• HVAC systems were turned off during the process of this Rocky River water damage repair.
  
  
• Detailed actions were carried out, including removing tiles, drywall, and fixtures, and cleaning various surfaces and equipment.
  
  
• Monitoring indicated that most of the structure was drying well, but the crawlspace still showed moisture intrusion, which might be linked to a sprinkler system issue.
  
  
• The structure remained dry, except for a small area near the bathroom/hallway where a dehumidifier purge line malfunctioned. Equipment was rearranged in the basement.

Taking these factors into account, further steps involved moving a granite countertop to facilitate work in the crawl space and carrying out final cleanup and fogging to address any remaining issues.

Choose SERVPRO for Your Water Damage Restoration Services

SERVPRO takes pride in being the #1 choice in cleanup and restoration for many cities and communities. Our water damage restoration services are available 24/7 for your convenience and we’re ready to help when you need it.

Whether you have experienced a Category 3 flooding event or something more minor, our team has the experience needed to diagnose an appropriate treatment plan that will restore the function of your property.

Final Thoughts

Thank you for taking the time to read our Rocky River water damage restoration case study. For more information about how we can help you with water damage restoration services, be sure to contact our team today!